Refunds & cancellation

Try it, and ask if it's not right

If the Studio isn't what you expected, email us within 14 days of buying and we'll refund you in full, for either plan. No hoops, no need to explain at length.

Your legal right to cancel

Because Studio is digital content that you get access to straight away, UK consumer law lets you give up the usual 14-day cancellation right once access starts. By buying, you ask for access to begin immediately and accept that. This doesn't take away our 14-day refund promise above, and it never affects your rights if something is faulty or not as described.

Monthly plan

• Cancel any time with Manage billing on your Studio dashboard. You'll keep access until the end of the month you've paid for, and you won't be charged again.
• We don't refund part-months after the first 14 days, unless the service has been unavailable or faulty for a significant time. In that case, ask us.

Lifetime plan

Lifetime is a one-off payment, covered by the 14-day refund above. After that it isn't refundable unless the service is faulty or not as described, or we close the Studio within the first 12 months after you buy (in which case we'll refund you in full).

If something is faulty

If a tool doesn't work as described, tell us. We'll try to fix it first, and if we can't, you're entitled to a refund. This sits alongside your statutory rights under the Consumer Rights Act 2015.

How to ask

Email tobinmc.music@gmail.com from the address on your account, saying which plan you bought. We aim to reply within 2 working days. Approved refunds go back to your original payment method and usually take 5 to 10 working days to appear.

See also our terms of use and privacy policy.